Refund policy

For all return questions, please email support@compyfab.com.

30-day Return Window
Returns must be requested within 30 days of delivery. Items must be unused, uninstalled, and returned with all included hardware (such as bolts, hose adapters, hose clamps). 

How to Return
Log in to your account and submit a return request from your order. Guest checkout customers or those unable to access their account should email support@compyfab.com with the order number. Once accepted, you'll receive instructions on where to send your package.

Return Shipping
Buyer pays return shipping on standard returns. Compy Fabrication covers return shipping for defective, damaged, or incorrectly shipped items.

Damaged or Defective Items
Please inspect your order within 7 days of delivery and contact us if the item is defective, damaged or incorrect.  We cover return shipping and will replace or refund. For defects appearing after 30 days, see our Warranty policy.

Exceptions & Non-Returnable Items

  • Installed parts. Parts installed on a vehicle are not returnable. Installation means fasteners torqued and any fluid or vapor connections made. Trial-fitting to check clearance is fine. If you're unsure, contact us before you finalize installation.

  • Custom items. Parts built to individual specifications are non-refundable once production has started.
  • Scratch-and-dent and sale items. Parts sold with cosmetic blemishes are functionally identical to first-quality items and carry the same warranty. They are not returnable for cosmetic reasons. Defect and wrong-part returns are handled the same as first-quality items.

Exchanges
For exchanges, return the original item and place a new order once the return is accepted.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. Once your return request is accepted, you have 14 days to send the item(s) back. Return shipping costs are your responsibility. We will process your refund within 14 days of receiving the returned item(s), using the same payment method as your original purchase.

To exercise this right, log in to your account and submit a return or cancellation request directly from your order. You can also contact us at support@compyfab.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Bank or credit card processing may add additional days.

If more than 15 business days have passed since we’ve approved your return, please contact us.